Declaration Officer Job Opportunity in Kenya January 2019

Job Title: Declaration Officer

Key Responsibilities

  • Maintain Customer focus at all times and respond to customers’ enquiries (e-mails phone and face to face) both internal and external.
  • Needs to understand the full clearance procedure both airfreight and seafreight
  • Bonds and their administration understanding is an added advantage.
  • Work within agreed service levels in regards to preparing and making declarations of customs entries.
  • Exceed productivity standards; such as overall accuracy and attention to detail.
  • Take ownership of files, queries and proactively follow through to resolution in case of queries and disputes
  • Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to the Declaration Manager.
  • Maintain advanced working knowledge of all declaration processes.
  • communicate discrepancies/ issues to Declaration Manager when necessary
  • Maintain professional working relationship with internal and external customers, customer service management, pricing and colleagues
  • Perform quality assurance on work processed
  • Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
  • Demonstrate a positive and flexible approach to changing business priorities.
  • Identify and escalate recurring or consistent problems with systems functionality and also keep a close eye on the current market trends in regards to customs and other stakeholders.

Education & Qualifications

  • Bachelor Degree / Certificate in Procurement or clearing and forwarding
  • 3-5 years experience in similar role
  • Must have thorough knowledge of KENTRADE Single Window, TRADEX and Orbus Systems with a usage of TRADEX and Orbus for over 3 years.
  • Graduate of EACFFPC / KRATI/ KESRA.

Interested candidates are invited to strictly email their cover letter and CV, to before end of day 30th January 2019.

Only short listed candidates will be contacted

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