May 2019 Travel Industry Service Center Sales Agent Job Recruitment in Nairobi Kenya

Our Client in a Travel Industry is urgently seeking to recruit a service center sales agent to join their dedicated team in Nairobi.

Job Responsibilities

  • Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
  • Organize travel arrangement from beginning to end, through booking tickets and hotel accommodation, securing rental transportation etc.
  • Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc.)
  • Collect deposits and balance payment from passengers
  • Handle unforeseen problems and complaints and determine eligibility for refund based on ticket rules
  • Create and update electronic records of clients
  • Liaise with sales and marketing to create attractive offers
  • Arrange travel for business and vacation customers
  • Determine customers’ needs and preferences, such as schedules and costs
  • Plan and arrange tour packages suitable for prospective customer
  • Find fare and schedule information
  • Make alternative booking arrangements if changes arise before or during the trip

Job Requirements

  • Bachelor’s Degree in any related discipline from a reputable university
  • Minimum of 2 years’ experience in a travel agency
  • Minimum of 1 year experience in customer service
  • Customer and Relationship Management
  • Negotiation and Persuasion
  • Coordination Skill
  • Effective Time Management Skill
  • Communication
  • Customer service

If qualified Please send your CV to with the title SALES AGENT.

Submission deadline is 17th May 2019.

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